Frequently Asked Question (FAQ)

No, we do not believe in charging membership fee for our user.
Golfreserv's booking procedure is as simple as you booking an airline ticket. Simply sign up at Golfreserv.com, Select your preferred tee time, Fill in player details, Make payment & Tee-off by presenting your Booking Id.
Yes, you can book for your friends by simply selecting the number of players. Just include player details and proceed to payment.
No, you do not have to print receipts as a proof of booking. We support paperless transactions. Go green!
No, tee-times displayed are based on real-time availability at the club. If the tee-time/slot is taken, it will not appear on Golfreserv.com.
Yes, Golfreserv Booking Agents are available at +60 3-9212 6695(Malaysia) or +65 3163 7104(Singapore), 24 hours a day, 7 days a week, 365 days a year. However, payments are firstly required to confirm bookings.
We charge a nett fee per player that includes Green-Fee, Buggy & Caddy (if any), Insurance & 6% Gov Tax. However, you may incur additional buggy surcharge payments for any odd number of players, i.e., 1 Player, 3 Players, 5 players & etc., for clubs offering twin-sharing buggies.
If a club possesses a compulsory caddy policy, you will be notified in the payment summary’s remarks section.
Some clubs may have their own F&B policies. This will be reflected in the payment summary’s remarks section.
Tee-times for all Malaysian courses are available up to 14 days in advance. Availability for international courses are extended to 3 months.
Simply call Golfreserv’s 24-hour Customer Support Helpline at +60 3-9212 6695(Malaysia) or +65 3163 7104(Singapore) or +65 3163 7104(Singapore)for assistance.
Single ball tee-times are available three (3) days before tee-off at most courses, unless prohibited by the course. If you have trouble with your one ball reservation, please call Golfreserv’s 24-hour Customer Support Helpline at +60 3-9212 6695(Malaysia) or +65 3163 7104(Singapore) for assistance.
Yes, Golfreserv makes it easy to book for larger groups. Please call Golfreserv’s 24-hour Customer Support Helpline at +60 3-9212 6695(Malaysia) or +65 3163 7104(Singapore) for assistance.
Cancellation and refund policies vary by course with most offering a full refund up to 24-hours before tee-off. Transaction fees however are not refundable. To cancel or change a tee-time, please call Golfreserv’s 24-hour Customer Support Helpline at +60 3-9212 6695(Malaysia) or +65 3163 7104(Singapore) for assistance.
Rain check policies vary by course with most offering a full refund if the course is closed due to bad weather. Simply call Golfreserv’s 24-hour Customer Support Helpline at +60 3-9212 6695(Malaysia) or +65 3163 7104(Singapore) to be issued a refund or to find a new date to play. Transaction fees however are not refundable.
No, clubs prefer Golfreserv changing a tee-time to avoid double bookings and, if any, to advise them on price adjustments. You may change a tee-time by contacting Golfreserv’s 24-hour Customer Support Helpline at +60 3-9212 6695(Malaysia) or +65 3163 7104(Singapore). Why are tee-times sometimes moved or cancelled after I've purchased it? Courses reserve the right to move tee-times in the event of course closures, overbooking or events. This is not a common occurrence but is possible. Golfreserv and the course will work with you to find an alternative tee-time or to issue you a refund.
Courses reserve the right to move tee-times in the event of course closures, overbooking or events. This is not a common occurrence but is possible. Golfreserv and the course will work with you to find an alternative tee-time or to issue you a refund.
Golfreserv will email a booking confirmation and receipt immediately after your payment is made. If you do not receive either, please call a Golfreserv’s 24-hour Customer Support Helpline at +60 3-9212 6695(Malaysia) or +65 3163 7104(Singapore) for assistance.
We accept direct deposits, online banking, FPX, Credit Cards & PayPal payments.
Can I deposit payments to your bank account instead of making an online payment? Yes, we accept direct deposits to our bank accounts. However, a proof of deposit is required. You may email the deposit receipt and details to booking@golfreserv.com or message us via (SMS or Whatsapp) to Golfreserv’s 24-hour Customer Support Helpline at +60 3-9212 6695(Malaysia) or +65 3163 7104(Singapore) or +65 3163 7104(Singapore). After your payment is approved, we will proceed to email you the booking confirmation and receipt.